Capesthorne, Siddington, Cheshire SK11
email@example.com Mobile 07980 212 206
A sales driven, highly resourceful and reliable General Manager with an in depth understanding of the pub, club, bar, restaurant and hospitality industry. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business whilst delivering the KPI’s that influence the bottom line. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality with a proven ability to ensure that the customers experience is always relaxing and enjoyable.
KEY SKILLS AND COMPETENCIES
Confident and articulate when communicating with the authorities, guests, team & colleagues.
A deep understanding of the legalities of running a business and able to cooperate with the relevant authorities.
Strong guest-facing skills using every avenue to gather feedback to improve our offer.
Strong knowledge and understanding of social media and word of mouth marketing.
Ability to present and persuade in an articulate fashion.
Knowledge of food, drink and retail development/ implementation.
Having a detailed knowledge & understanding of food, cocktails, wines and champagnes.
Bella Italia - Parrswood Didsbury July 2015 – Present Day
General Manager within a casual dining environment in a location I know very well to leverage my local knowledge and network to drive sales. I have recruited a new management team and kitchen brigade, introduced robust systems to deliver all KPI controls including margin, labour and NPS service scores and started the implementation of the full marketing and sales plan which has been agreed with my line manager .
Responsible for the smooth running of the business & its performance.
Inspiring team to deliver prompt, friendly and efficient service at all times.
Daily Stock Control and full weekly audit.
HR responsibilities including recruitment, training, development and discipline of staff.
Organising the rotas and duties of all team.
Responsible for management of brand standards.
Analysing data and drawing conclusions for the business.
Daily and weekly reconciliation of sales/ end of week/ payroll.
Managing a team of 23.
Previous Work Experience
The Plough & Flail - Mobberley Cheshire Jan 2014 – July 2015
Taking charge of one of Cheshire’s original gastro pubs had been a great experience and challenge I relished. I enjoyed leading the change from independent to being part of a more corporate structure. I relished delivering fresh food from the daily changing menu to a demanding & discerning clientele.
Skills acquired – Knowledge of fresh food preparation and menu planning
Motivation of the creative temperament that is a fresh food brigade
Deputy Manager training and progression
Planning and reaction to seasonal trends and needs
Unit turnaround and repositioning
The Oxnoble – Castlefield, Manchester Aug 2013 – Dec 2013
A temporary position helping me strengthen my knowledge & experience within an independent hotel and bone fide gastro pub in the heart of the city. I worked closely with the Ops Director and spearheaded the social media marketing.
The Artisan Meat Company inc The Didsbury Village Farm Shop April 2009 – Aug 2013
Sole Trader of an award winning farm shop / butchers on the outskirts of Wilmslow, built from scratch, then opening a second store on Didsbury’s suburban high street. Along the way we promoted via farmers markets, set up an online store, provided produce to local restaurants, had our produce in garden centres and convenience stores and even had a pop up restaurant serving high end street food.
Skills acquired – Brand conception and birth
Building a team around the Manager of each shop
Marketing and opening plan for both sites
Driving of wholesale sales
Cash flow, stock holding and credit and the implications on operations
Adapting food safety knowledge to easy to follow systems
Chef & Brewer - Spirit Pub Company PLC March 2004 – March 2013
GM at The Didsbury in Didsbury for 7 years followed by 2 years at The Axe and Cleaver in Dunham Massey.
Skills acquired – Constant reinvention.
Service style development and implementation
Deputy Manager training and progression
Luminar Leisure PLC July 2001 – March 2004
General Manager - Hedonism - Barnsley , Life Leicester, Parade Complex Skegness, Fusion Workington
Deputy General Manager - Squires & Quincey’s – Preston, Chicago Rock Café - Huddersfield
Skills acquired - Leading and training very large teams
Marketing & Promotions
Event management and planning
Springwood Leisure PLC March 2000 - July 2001
Deputy General Manager - Zanzibar Nightclubs in Leicester, Chesterfield and Derby
Skills acquired – Working in large multi room venues
Scottish and Newcastle PLC November 1998 - March 2000
General Manager - Squires Didsbury, Manchester
Skills acquired – working with and within the community
Yates’s Wine Lodges PLC March 1992 - November 1998
General Manager - Chorley, Burnley and Leeds
Assistant and Deputy Manager - Blackpool, Bolton, Rochdale, Glasgow, Carlisle
Skills acquired – working within and delivering a developing brand Training all subordinate team members
8 GCSE’s inc Maths A and English B
2 A levels Maths and Accountancy
Personal Licence BII National Licensee Certificate
Basic Food & Hygiene Certificate Red Cross First Aid at Work
Fire Warden City & Guilds D32
Spirit health and Safety
References are available on request.