The Plough & Flail, Paddock Hill Lane, Mobberley, Cheshire WA16 7DB
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A sales driven, highly resourceful and reliable pub manager with an in depth understanding of the pub, club, bar, restaurant and hospitality industry. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business whilst delivering the KPI’s that influence the bottom line. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality with a proven ability to ensure that a customers experience is always relaxing and enjoyable.
KEY SKILLS AND COMPETENCIES
Confident and articulate when communicating with guests, team & colleagues.
A deep understanding of food hygiene and health and safety issues.
Strong guest-facing skills.
Ability to present and persuade in an articulate fashion.
Knowledge of food, drink and retail development/ implementation.
Having a detailed knowledge & understanding of food, cocktails, wines and champagnes.
The Plough & Flail Jan 2014 – Present Day
Taking charge of one of Cheshire’s original gastro pubs has been a great experience and challenge I am relishing. Loving leading the change from independent to part of brand. Relishing delivering fresh food & daily changing menu to a demanding & discerning clientele.
Responsible for the smooth running of the pub & its business performance.
Maintaining high standards of spirits & wines, food, service, health and safety and guiding the team to deliver the best service to customers at all times.
Inspiring bar staff to deliver prompt, friendly and efficient service at all times.
Providing day-to-day support to the Retail Area Managers.
Daily Stock Control and full weekly audit.
HR responsibilities including recruitment, training and development of staff.
Organising the daily rota and duties.
Responsible for management of brand standards, stock rotation & cashing up.
Analysing data and drawing conclusions for the business.
Daily and weekly reconciliation of sales/ end of week/ payroll.
In-depth understand of measurements and weights of drink levels.
Managing a team of 12 permanent and also casual bar staff & supervisors.
Working with the Hospitality Manager in coordinating & planning for big events.
Previous Work Experience
The Oxnoble – Castlefield, Manchester Aug 2013 – Dec 2013
A temporary position helping me strengthen my knowledge & experience within a bona fide, independent gastro pub with hotel rooms in the heart of the city.
Chef & Brewer - Spirit Pub Company PLC March 2004 – March 2013
GM at The Didsbury in Didsbury for 7 years followed by 2 years at The Axe and Cleaver in Dunham Massey.
Luminar Leisure PLC July 2001 – March 2004
General Manager - Hedonism - Barnsley , Life – Leicester, The Parade Complex – Skegness, Fusion - Workington
Springwood Leisure PLC March 2000 - July 2001
Deputy General Manager Zanzibar Nightclub Leicester, Chesterfield and Derby
Scottish and Newcastle PLC November 1998 - March 2000
General Manager - Squires Didsbury, Manchester & Boathouse Chester
Yates’s Wine Lodges PLC March 1992 - November 1998
General Manager - Chorley, Burnley and Leeds
Deputy Manager - Blackpool, Bolton, Rochdale, Glasgow, Carlisle
8 GCSE’s inc Maths A and English B
2 A levels Maths and Accountancy
BII National Licensee Certificate
Basic Food & Hygiene Certificate
Red Cross First Aid at Work
City & Guilds D32
Spirit health and Safety
Available on request.